Privacy Policy

Your privacy is important to SolarCraft. The following Privacy Policy discloses the information practices followed by SolarCraft with respect to information you provide to us through the website or by using our services or products.

What information do we collect?

We collect information from you when you provide information through our website, including but not limited to contact forms and energy calculators. When filling out the form, as appropriate, you may be asked to enter your: name, e-mail address, mailing address or phone number. You may, however, choose to not provide such information.

What do we use your information for?

Any of the information we collect from you may be used in one of the following ways:

-to process transactions and payments;
-to provide you with information or services that you request from us;
-to present our site and its contents to you and to improve our site (we continually strive to improve our site offerings based on the information and feedback we receive from you);
-to fulfill our obligations to you as a customer;
-to provide you with notices about your account and to improve customer service (your information helps us to more effectively respond to your customer service requests and support needs);
-to carry out our obligations and enforce our rights arising from any contracts entered into between you and us, including for billing and collection;
-to notify you about changes to our site or any products or services we offer or provide through it;
-to allow you to participate in interactive features on our site and to personalize your experience (your information helps us to better respond to your individual needs);
-to enable communications to you regarding our services such as email and text;
-to work with marketing partners to provide you with products or services that may be of interest to you;
-to engage in analysis, research, and reporting regarding the use of our site and our services;
-to fulfill any other purpose for which you provide it and in any other way we may describe when you provide the information; and for any other purpose with your consent or authorization

Note: If at any time you would like to unsubscribe from receiving future emails, simply reply to any email with a request to be removed from our list.

How do we protect your information?

We implement a variety of security measures to maintain the safety of your personal information when you enter, submit, or access your personal information.

Do we use cookies?

Our website uses essential cookies required for website functionality. We also use third-party cookies and similar technologies for analytics and certain website features, subject to your preferences where required by law.

Do we disclose any information to outside parties?

We may disclose information that we collect about you or that you provide us directly as described in this privacy policy:

-to service providers, including but not limited to data hosting, data analysis, data security, identity verification, payment processing, insurers, fraud and scam detection, customer support services, and other service providers with whom we have written contracts;
-to advertising partners and affiliates who may promote the site or separate third-party products and services;
-to other independent contractors or business partners with a legitimate need to access personal information in connection with services they are providing to us and to other third parties we use to support our business;
-third parties to whom you or your agents authorize us to disclose your personal information in connection with products or services we provide to you;
-to a buyer or other successor in the event of a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of company's assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which personal information held by company about our site users is among the assets transferred;
-to fulfill the purpose for which you provide it. For example, to process your inquiry regarding your product purchased, or account maintenance services;
-for any other purpose disclosed by us when you provide the information;
-or with your consent or authorization.

We may also disclose your personal information:

-to comply with and/or respond to any court order, law, or legal process, including to respond to any government, regulatory, or law enforcement request;
-to enforce our terms of service, and other agreements, including for billing and collection purposes; and
-if we believe disclosure is necessary or appropriate to protect the rights, property, or safety of company, our customers, or others. This includes exchanging information with other companies and organizations for the purposes of fraud protection and credit risk reduction

DISPUTE RESOLUTION AND ARBITRATION

Overview: This section explains how disputes related to the Privacy Policy are handled. Disputes arising from SolarCraft's Privacy Policy must be resolved through individual binding arbitration instead of in court, which means you give up the right to a jury trial. Arbitration follows specific rules. If many similar claims happen at once, there is a special process to handle them fairly. To the extent some disputes cannot be forced into arbitration, they may be handled in court.

This section governs the resolution of disputes arising from SolarCraft's Privacy Policy.

Arbitration Requirement. You and SolarCraft hereby agree to arbitrate all claims that may arise under and/or relate to the Privacy Policy (the "Arbitration Agreement" or "Agreement").

Arbitration Process and Governing Law. Should a dispute arise concerning the Privacy Policy, the terms and conditions of the Agreement or the breach of same by any party hereto or any other aspect of the relationship between the parties: (a) the parties agree to submit their dispute for resolution by arbitration, applying the substantive laws of the State of California, before the American Arbitration Association ("AAA"), in accordance with the then-current Consumer Arbitration Rules of the American Arbitration Association; provided, however, that SolarCraft reserves the right to require that any and all consumer claims be combined and conducted under the AAA Mass Arbitration Rules where there are twenty-five (25) or more arbitration demands pending against SolarCraft that are similar to the demand for arbitration submitted by you. Arbitration fees and costs will be allocated in accordance with the applicable AAA rules and applicable law, but SolarCraft may cover filing fees in limited instances upon request, per state fairness laws. Any award rendered shall be final and conclusive to the parties and a judgment thereon may be entered in any court of competent jurisdiction. The named parties in any arbitration reserve the right to seek an award of attorneys' fees and expenses if the applicable named parties prevail in arbitration.

Non-Arbitrable Claims and Exclusions. The Agreement does not waive non-waivable statutory rights.

WAIVER OF CLASS ACTION

Overview: By engaging with SolarCraft's website and agreeing to the Agreement, you give up your right to join or start any class action lawsuits or class-wide arbitrations against SolarCraft. Instead, any claims related to the Privacy Policy must be resolved individually through arbitration as explained in the section above. However, you can still seek certain public court orders if the law requires it. By engaging with SolarCraft's website, you agree to waive any class claims. If a court finds part of this waiver invalid, the rest of the Agreement still apply. This waiver stays in effect even after your visit to SolarCraft's website is terminated.

Waiver of Class Actions. To the extent permitted by law, you agree that you will not bring, join or participate in any class action lawsuit as to any claim, dispute or controversy that you may have against SolarCraft arising out of the Privacy Policy. This provision prohibiting you from bringing, joining or participating in class action lawsuits: (a) does not constitute a waiver of any of your rights or remedies to pursue a claim individually and not as a class action in binding arbitration as provided above; (b) is an independent agreement; and (c) does not preclude you from seeking public injunctive relief in a court of competent jurisdiction to the extent such relief is non-waivable under applicable law.

Conditions and Acceptance. This waiver is a fundamental condition of your use of SolarCraft's website.

Enforceability. If any provision of this waiver, or the Arbitration Agreement, is deemed unenforceable by a court of competent jurisdiction, the remaining provisions shall remain in full force and effect.

Third party links

Occasionally, at our discretion, we may include or offer third party products or services on our website. These third party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.

California Online Privacy Protection Act Compliance

Because we value your privacy we have made efforts to be in compliance

Children's Online Privacy Protection Act Compliance

We are in compliance with the requirements of COPPA (Childrens Online Privacy Protection Act). Our site is not intended for children under 13 years of age. No one under age 13 may provide any information to or on the site. We do not knowingly collect personal information from children under 13. Our website, products and services are all directed to people who are at least 13 years old or older.

Online Privacy Policy Only

This online privacy policy applies only to information collected through our website and not to information collected offline.

Your Consent

By using our site, you consent to our web site privacy policy.

Changes to our Privacy Policy

If we decide to change our privacy policy, we will post those changes on this page.

Contacting Us

If there are any questions regarding this privacy policy you may contact us using the information below.

www.solarcraft.com
8 Digital Drive, Suite 101
Novato, California 94949
United States
info@solarcraft.com
415.382.7717 | 707.778.0568

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